Changelog - SAP Customer Relationship Management Integration with SAP Field Service Management *************************************************************************************************** 26th March, 2021 Updated iFlows 1. Confirm Service Call Replication to SAP Field Service Management, (Version: 1.1.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 2. Notify Service Call Update to SAP Field Service Management, (Version: 2.3.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email Message Mapping Updation 3. Notify Service Order Update to SAP Customer Relationship Management, (Version: 2.2.0) Map Reserved Material to Service Order item Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 4. Replicate Business Partner Address to SAP Field Service Management, (Version: 2.3.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 5. Replicate Business Partner Contact to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 6. Replicate Business Partner Employee CRMPCD to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 7. Replicate Business Partner Employee to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 8. Replicate Business Partner Relationship to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 9. Replicate Business Partners to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 10. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 11. Replicate Deletion of Installed base Components to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 12. Replicate Equipment linkage with Reference Product to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 13. Replicate Equipment to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 14. Replicate Installed Base and Components Address to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 15. Replicate Installed base with Component to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 16. Replicate Material to SAP Field Service Management, (Version: 2.3.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 17. Replicate Products to SAP Field Service Management, (Version: 2.3.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 18. Replicate Service Call to SAP Customer Relationship Management, (Version: 1.1.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email Message Mapping Updation 19. Replicate Service Confirmation Attachments Based on Activity Confirmed to SAP Customer Relationship Management, (Version: 1.1.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 20. Replicate Service Confirmation Attachments to SAP Customer Relationship Management, (Version: 1.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 21. Replicate Service Contract linkage with Equipment to SAP Field Service Management, (Version: 1.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 22. Replicate Service Contract to SAP Field Service Management, (Version: 1.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 23. Replicate Service Order to SAP Field Service Management, (Version: 2.3.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email Message Mapping Updation 24. Replicate Stock Level to SAP Field Service Management, (Version: 1.3.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 25. Route Payload to SAP Customer Relationship Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 26. Send Error Email for Integration SAP Customer Relationship Management with SAP Field Service Management, (Version: 1.1.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 27. Update Installed base with Component to SAP Field Service Management, (Version: 2.2.0) Removed unnecessary Externalization of X-Client-ID and X-Client-Version Improved Exception Email 19th February, 2021 2.2.0 New iFlows 1. Confirm Service Call Replication to SAP Field Service Management, (Version: 1.0.0) New iflow published to confirms to SAP Field Service Management that Service Call has been replicated to SAP Customer Relationship Management. 2. Replicate Service Call to SAP Customer Relationship Management, (Version: 1.0.0) New iflow published to create Service Order in SAP Customer Relationship Management from SAP Field Service Management. 3. Replicate Service Confirmation Attachments Based on Activity Confirmed to SAP Customer Relationship Management, (Version: 1.0.0) New iflow published to replicate Service Confirmation Report from SAP Field Service Management to SAP Customer Relationship Management as an Confirmation attachment. 4. Send Error Email for Integration SAP Customer Relationship Management with SAP Field Service Management, (Version: 1.0.0) New iflow published to send an Email Notification about an integration flow Exception in SAP Customer Relationship Management with SAP Field Service Management Integration. Updated iFlows 1. Notify Service Call Update to SAP Field Service Management, (Version: 2.2.0) Improved Exception handling 2. Notify Service Order Update to SAP Customer Relationship Management, (Version: 2.1.0) Service Call EarliestStartDate and duedate are getting replicated from FSM to CRM Improved Exception handling 3. Replicate Business Partner Address to SAP Field Service Management, (Version: 2.2.0) Map mobilePhone and officephone from DefaultAddress. Improved Exception handling 4. Replicate Business Partner Contact to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 5. Replicate Business Partner Employee CRMPCD to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 6. Replicate Business Partner Employee to SAP Field Service Management, (Version: 2.1.0) Map mobilePhone and officephone from DefaultAddress. Replicate Employee addresses from CRM to FSM Improved Exception handling 7. Replicate Business Partner Relationship to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 8. Replicate Business Partners to SAP Field Service Management, (Version: 2.1.0) Map mobilePhone and officephone from DefaultAddress. Improved Exception handling 9. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 2.1.0) Improved Exception handling 10. Replicate Deletion of Installed base Components to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 11. Replicate Equipment linkage with Reference Product to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 12. Replicate Equipment to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 13. Replicate Installed Base and Components Address to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 14. Replicate Installed base with Component to SAP Field Service Management, (Version: 2.1.0) Fixed bug related to post exit scenario Improved Exception handling 15. Replicate Material to SAP Field Service Management, (Version: 2.2.0) Improved Exception handling 16. Replicate Products to SAP Field Service Management, (Version: 2.1.0) Improved Exception handling 17. Replicate Service Confirmation Attachments to SAP Customer Relationship Management, (Version: 1.1.0) Improved Exception handling 18. Replicate Service Contract linkage with Equipment to SAP Field Service Management, (Version: 1.1.0) Improved Exception handling 19. Replicate Service Contract to SAP Field Service Management, (Version: 1.1.0) Improved Exception handling 20. Replicate Service Order to SAP Field Service Management, (Version: 2.2.0) Improved Exception handling 21. Replicate Stock Level to SAP Field Service Management, (Version: 1.2.0) Improved Exception handling 22. Route Payload to SAP Customer Relationship Management, (Version: 2.1.0) Improved Exception handling 23. Update Installed base with Component to SAP Field Service Management, (Version: 2.1.0) Fixed bug related to post exit scenario Deprecated iFlows: 1. Exception Handling between SAP Customer Relationship Management and SAP Field Service Management This iFlow Is replaced by iFlow "Send Error Email for Integration SAP Customer Relationship Management with SAP Field Service Management" 4th January, 2021 2.1.2 1. Replicate Service Confirmation Attachments to SAP Customer Relationship Management, (Version: 1.0.1) Fixed bug to externalized user role field 2. Notify Service Call Update to SAP Field Service Management, (Version: 2.1.1) Fixed bug related to post exit scenario 8th December, 2020 2.1.1 1. Replicate Service Order to SAP Field Service Management, (Version: 2.1.1) Changed constant to expression for the exchange property original payload 2. Notify Service Order Update to SAP Customer Relationship Management, (Version: 2.0.1) Fixed bug to mapping text fields Converted payloads to right format and passed to post exit iflows. 3. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 2.0.1) Converted payloads to right format and passed to post exit iflows. 11th November, 2020 2.1.0 1. Notify Service Call Update to SAP Field Service Management, (Version: 2.1.0) Added externalized field FSM User 2. Replicate Business Partner Address to SAP Field Service Management, (Version: 2.1.0) Reflect business partner address deletion from CRM to FSM 3. Replicate Material to SAP Field Service Management, (Version: 2.1.0) Bug fixed in payload formatting 4. Replicate Service Order to SAP Field Service Management, (Version: 2.1.0) Added cfield FSM User 5. Replicate Stock Level to SAP Field Service Management, (Version: 1.1.0) Externalized sender address 6. Replicate Service Contract to SAP Field Service Management, (Version: 1.0.0) New iflow published to Create SAP Field Service Management Service Contracts for each Service Contract Item in SAP Customer Relationship Management 7. Replicate Service Contract linkage with Equipment to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Service Contract linkage with Equipment from SAP Customer Relationship Management to SAP Field Service Management 8. Replicate Service Confirmation Attachments to SAP Customer Relationship Management, (Version: 1.0.0) New iflow published to Replicate Service Confirmation Report from SAP Field Service Management to SAP Customer Relationship Management as an Confirmation attachment. 9th September, 2020 2.0.0 1. Notify Service Call Update to SAP Field Service Management , (Version: 2.0.0) Pre and Post Step added 2. Notify Service Order Update to SAP Customer Relationship Management, (Version: 2.0.0) Pre and Post Step added Fixed Mapping of remark from FSM to CRM 3. Replicate Business Partner Address to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 4. Replicate Business Partner Contact to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 5. Replicate Business Partner Employee to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 6. Replicate Business Partner Relationship to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 7. Replicate Business Partners to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 8. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 2.0.0) Pre and Post Step added 9. Replicate Equipment linkage with Reference Product to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 10. Replicate Equipment to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 11. Replicate Installed Base and Components Address to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 12. Replicate Installed base with Component to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 13. Replicate Material to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 14. Replicate Products to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 15. Replicate Service Order to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added Fixed line breaks in the note field 16. Route Payload to SAP Customer Relationship Management, (Version: 2.0.0) Pre and Post Step added 17. Update Installed base with Component to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 18. Replicate Deletion of Installed base Components to SAP Field Service Management, (Version: 2.0.0) Pre and Post Step added 19. Exception Handling between SAP Customer Relationship Management and SAP Field Service Management, (Version: 2.0.0) New iflow published to handle exceptions between SAP Customer Relationship Management and SAP Field Service Management 20. Replicate Stock Level to SAP Field Service Management,(Version: 1.0.0) New iflow published to replicate stock from SAP ECC to SAP Field Service Management 8th May, 2020 1.1.0 1. Notify Service Call Update to SAP Field Service Management , (Version: 1.1.0) Partner functions are externalised Created UDFs for Service Order parties involved partner functions and map the values If Item Category does not exist in the value mapping for Service Product and Service Material no corresponding Activity or Reserved Material will be created in FSM. Email Authentication type is externalized. 2. Notify Service Order Update to SAP Customer Relationship Management, (Version: 1.1.0) Activity replication from FSM to CRM Service Order line item Create Service Product in CRM for Duplicate Activity created in FSM Process Type is now value is externalised. Email Authentication type is externalized. 3. Replicate Business Partner Address to SAP Field Service Management, (Version: 1.1.0) Email Authentication type is externalized. 4. Replicate Business Partner Contact to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Email Authentication type is externalized. 5. Replicate Business Partner Employee to SAP Field Service Management, (Version: 1.1.0) Email Authentication type is externalized. 6. Replicate Business Partner Relationship to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Email Authentication type is externalized. 7. Replicate Business Partners to SAP Field Service Management, (Version: 1.1.0) Email Authentication type is externalized. 8. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 1.1.0) Message mapping updation. Populate start date time and end date time on Service Confirmation line item Map the partner function UDFs for parties involved in Service Confirmation Time Effort in Minutes has rounded to full hours. Email Authentication type is externalized. 9. Replicate Equipment linkage with Reference Product to SAP Field Service Management, (Version: 1.1.0) Email Authentication type is externalized. 10. Replicate Equipment to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Email Authentication type is externalized. 11. Replicate Installed Base and Components Address to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Email Authentication type is externalized. 12. Replicate Installed base with Component to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Error handling changes Email Authentication type is externalized. 13. Replicate Material to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Email Authentication type is externalized 14. Replicate Products to SAP Field Service Management, (Version: 1.1.0) Message mapping updation. Email Authentication type is externalized 15. Replicate Service Order to SAP Field Service Management, (Version: 1.1.0) Partner functions have externalised Create UDFs for Service Order parties involved partner functions and map the values If Item Category does not exist in the value mapping for Service Product and Service Material no corresponding Activity or Reserved Material will be created in FSM. Email Authentication type is externalized. 16. Route Payload to SAP Customer Relationship Management, (Version: 1.1.0) Email Authentication type is externalized. 17. Update Installed base with Component to SAP Field Service Management, (Version: 1.0.0) New iflow published to update Installed base with Component from SAP Customer Relationship Management to Equipment in SAP Field Service Management 18. Replicate Deletion of Installed base Components to SAP Field Service Management, (Version: 1.0.0) New iflow published to replicate Deletion of Installed base Components from SAP Customer Relationship Management to SAP Field Service Management 19. Exception Handling between SAP Customer Relationship Management and SAP Field Service Management, (Version: 1.0.0) New iflow published to handle exceptions between SAP Customer Relationship Management and SAP Field Service Management 5th February, 2020 1.0.1 1. Notify Service Call Update to SAP Field Service Management , (Version: 1.0.1) Message mapping updation 2. Notify Service Order Update to SAP Customer Relationship Management, (Version: 1.0.1) Message mapping updation. 3.Replicate Business Partner Address to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 4. Replicate Business Partner Contact to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 5. Replicate Business Partner Employee to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 6. Replicate Business Partner Relationship to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 7. Replicate Business Partners to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 8. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 1.0.1) Message mapping updation. 9. Replicate Equipment linkage with Reference Product to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 10. Replicate Equipment to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 11. Replicate Installed base with Component to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 12. Replicate Material to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 13. Replicate Products to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 14. Replicate Service Order to SAP Field Service Management, (Version: 1.0.1) Message mapping updation. 15. Replicate Installed Base and Components Address to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Installed base and Components Address from SAP Customer Relationship Management to SAP Field Service Management 10th December, 2019 1.0.0 version 1. Notify Service Call Update to SAP Field Service Management , (Version: 1.0.0) New iflow published to Update Service Call and Activity from SAP Customer Relationship Management to SAP Field Service Management 2. Notify Service Order Update to SAP Customer Relationship Management, (Version: 1.0.0) New iflow published to Update in SAP Field Service Management Service Call respectively update Service Order in SAP Customer Relationship Management 3.Replicate Business Partner Address to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Business Partner Address from SAP Customer Relationship Management to SAP Field Service Management 4. Replicate Business Partner Contact to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Business Partner Contact from SAP Customer Relationship Management to SAP Field Service Management 5. Replicate Business Partner Employee to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Business Partner Employee from SAP Customer Relationship Management to SAP Field Service Management 6. Replicate Business Partner Relationship to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Customer Contact Relationship from SAP Customer Relationship Management to SAP Field Service Management 7. Replicate Business Partners to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Business Partners from SAP Customer Relationship Management to SAP Field Service Management 8. Replicate Confirmed Service to SAP Customer Relationship Management, (Version: 1.0.0) New iflow published to Create Confirmation after the Time and Material Journal are approved from SAP Field Service Management to SAP Customer Relationship Management 9. Replicate Equipment linkage with Reference Product to SAP Field Service Management, (Version: 1.0.0) New iflow published to Create Equipment linkage with Reference Product From SAP Customer Relationship Management to SAP Field Service Management 10. Replicate Equipment to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Equipment from SAP Customer Relationship Management to SAP Field Service Management 11. Replicate Installed base with Component to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Installed base with Component from SAP Customer Relationship Management to Equipment in SAP Field Service Management 12. Replicate Material to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Materials from SAP Customer Relationship Management to Item in SAP Field Service Management 13. Replicate Products to SAP Field Service Management, (Version: 1.0.0) New iflow published to Replicate Service Products from SAP Customer Relationship Management to Item in SAP Field Service Management 14. Replicate Service Order to SAP Field Service Management, (Version: 1.0.0) New iflow published to Create SAP Field Service Management Service Call after Service Order is released in SAP Customer Relationship Management 15. Route Payload to SAP Customer Relationship Management, (Version: 1.0.0) New iflow published to Entry point of integration Flow From SAP Field Service Management to SAP Customer Relationship Management