Changelog - SAP Service Cloud Integration with SAP Field Service Management This is the first Customer release i.e. in 1908. ************************************************************************************************************************ 2nd August, 2019 1908 1. Sender adapter side made configurable by using parameter externalization in all the iflows. 2. Configuration guide url updated. ************************************************************************************************************************ 6th September, 2019 1908 1. iflow - Replicate Business Partner from SAP C4C to SAP FSM, (Version: 1.0.1) Fix: Incident 494168 / 2019, Contact API http 400 error 2. iflow - Replicate Ticket from SAP C4C to SAP FSM,(Version: 1.0.1) Fix: Incident 482495 / 2019, Ticket and item description language code filter removed ************************************************************************************************************************ 1st November, 2019 1911 release 1. Replicate Ticket from SAP C4C to SAP FSM, (Version: 1.1.0) : Skill assignment replication. 2. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.0) : 1908 Ticket replication limitations solved: Activity closed in FSM gets closed in C4C without waiting for T&M approval, Cancelled activity in FSM will be set to Not relevant status in C4C, Activity actual start and end date replication to the C4C line item. Summary PDF attachment replication from FSM to C4C on completion of Activity. 3. Replicate Business Partner from SAP C4C to SAP FSM, (Version: 1.1.0) : Skill assignment replication. 4. Replicate Registered Product from SAP C4C to SAP FSM, (Version: 1.1.0) Skill assignment replication. 5. Replicate Product from SAP C4C to SAP FSM, (Version: 1.1.0) Skill assignment replication, Replicate ERP ID of the product to FSM Item ID. 6. Replicate Employee from SAP C4C to SAP FSM, (Version: 1.1.0) Skill assignment replication, Replicate ERP ID of the Employee to FSM Person Code. 7. Replicate Skills from SAP C4C to SAP FSM, (Version: 1.0.0) New iflow published to replicate Skill master data from C4C to FSM. 8. Replicate Product Category Hierarchy from SAP C4C to SAP FSM, (Version: 1.0.0) New iflow published to replicate Product Category Hierarchy from C4C to create Item Group in FSM. 9. Replicate Stock from SAP ERP to SAP FSM, (Version: 1.0.0) New iflow published to replicate Material Stock information from ERP to FSM. ************************************************************************************************************************ 4th November , 2019 1911 1. Replicate Stock from SAP ERP or SAP S4HANA on-premise to SAP FSM (1.0.1) Renamed iflow to indicate the support of Stock Replication from SAP S4HANA to FSM 2. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.1) : Fix provided for a FSM API deployed change where a new activity.confirmed event is also sent to CPI. ************************************************************************************************************************ 10th December, 2019 1911 1. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.2) : (Still has Bug with Service call creation replication) Service call creation from mobile app without default activity - now instant replication. Ticket end date calculation fix, occurred if the ticket start time is between 12:00:00 UTC to 12:59:59 UTC. ************************************************************************************************************************ 10th December, 2019 1911 1. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.3) : Service call creation from mobile app without default activity - now instant replication. Ticket end date calculation fix, occurred if the ticket start time is between 12:00:00 UTC to 12:59:59 UTC. ************************************************************************************************************************ 30th January, 2020 2002 release 1. Replicate Service Call from Field Service Management, (Version: 1.3.0): ealier named - Replicate Ticket from SAP FSM to SAP C4C. Extensibility enabled for Ticket header and line items, Activity internal notes mapped, T&M's are replicated to C4C as soon as they are approved irrespective of the FSM activity status. Attachment replication: till version 1.1.3, Summary checkout report PDF was replicating via this iflow. Now it has been moved to the new iflow and this iflow is used only in a certain scenario for attachment replication, i.e. when attachments of an first time released activity has to be replicated. 2. Replicate Service Ticket to Field Service Management, (Version: 1.2.0): ealier named - Replicate Ticket from SAP C4C to SAP FSM. Extensibility enabled for Ticket header and line items, Activity internal notes mapped. 3. Replicate Business Partner to Field Service Management, (Version: 1.2.0): ealier named - Replicate Business Partner from SAP C4C to SAP FSM. Extensibility enabled for Customer master data, To replicate descpriptions based on language code. 4. Replicate Contact Person Relationship to Field Service Management, (Version: 1.1.0): ealier named - Replicate Contact Person Relationship from SAP C4C to SAP FSM: Extensibility enabled for contact person relationship data. 5. Replicate Employee to Field Service Management, (Version: 1.2.0): ealier named - Replicate Employee from SAP C4C to SAP FSM. Extensibility enabled. 6. Replicate Product to Field Service Management, (Version: 1.2.0): ealier named - Replicate Product from SAP C4C to SAP FSM. Extensibility enabled for Employee data, To replicate descpriptions based on language code. 7. Replicate Registered Product to Field Service Management, (Version: 1.2.0): ealier named - Replicate Registered Product from SAP C4C to SAP FSM. Extensibility enabled for Employee data, To replicate descpriptions based on language code. 8. Confirm Service Call Replication to Field Service Management, (Version: 1.0.1): ealier named - Confirm Ticket replication from SAP C4C. integration flow name changed as per the product guidelines. 9. Replicate Material Stock to Field Service Management, (Version: 1.0.2): ealier named - Replicate Stock from SAP ERP or SAP S4HANA on-premise to SAP FSM. integration flow name changed as per the product guidelines. 10. Replicate Product Category Hierarchy to Field Service Management, (Version: 1.0.1): ealier named - Replicate Product Category Hierarchy from SAP C4C to SAP FSM. integration flow name changed as per the product guidelines. 11. Replicate Skills to Field Service Management, (Version: 1.0.1): ealier named - Replicate Skills from SAP C4C to SAP FSM. integration flow name changed as per the product guidelines. 12. Replicate Attachments from Field Service Management, (Version: 1.0.0): New iflow for attachment replication of Service call and activities. 13. Confirm Attachment Replication to Field Service Management, (Version: 1.0.0): New iflow for sending confirmation of attachment replication to FSM. 14. Replicate Attachments to Field Service Management, (Version: 1.0.0): New iflow for attachment replication of Service Ticket and Registered Product. 15. Replicate Contact Person Relationship from Field Service Management, (Version: 1.0.0): New iflow for Contact person replication from FSM to Service Cloud. 16. Confirm Contact Relationship Replication to Field Service Management, (Version: 1.0.0): New iflow for Confirmation of Contact person replication from FSM. 17. Value mapping for Field Service Management, (Version: 1.0.0): Value mapping introduced for the package. ************************************************************************************************************************ 25th February, 2020 2002 release 1. Replicate Service Call from Field Service Management, (Version: 1.3.1): Service Ticket line item - Subject field 40 char restriction. Messages were failing in inbound if more than 40 char. ************************************************************************************************************************ 23rd March, 2020 1. Replicate Material Stock to Field Service Management , (Version: 1.0.3) Stock Replication was failing because of leading zeroes for Employees were considered. Now the issue is fixed. 2. Replicate Registered Product to Field Service Management, (Version: 1.2.1): Fixed a bug related to iflow extensibility concept. 3. Replicate Contact Person Relationship to Field Service Management, (Version: 1.1.1): Fixed a bug related to iflow extensibility concept. ************************************************************************************************************************ 3rd April, 2020 1. Replicate Contact Person Relationship to Field Service Management, (Version: 1.1.2): Fixed a bug related to iflow extensibility concept. ************************************************************************************************************************ 17th April, 2020 2005 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.4.0): Skill association replication enabled, Problem Type to Service Cateogory field mapping enhances to support multiple C4C Category catalog versions. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.3.0): Service Cateogory to Problem Type field mapping enhances to support multiple C4C Category catalog versions. Service Technician Team/ Service and Support Team will be replicated as Regions for Activities. 3. Replicate Attachments from SAP Field Service Management, (Version: 1.0.1): Techincal change: to send a ignored response to the messages which are not processed towards C4C. 4. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.1): Techincal change: best practise for iflow extensibility. 5. Replicate Contact Person Relationship to SAP Field Service Management, (Version: 1.1.3): Techincal change: best practise for iflow extensibility. 6. Replicate Product to SAP Field Service Management, (Version: 1.2.1): Techincal change: best practise for iflow extensibility. 7. Replicate Registered Product to SAP Field Service Management, (Version: 1.3.0): Changes done to use Functional Location replication to SAP Field Service Management. 8. Value Mapping for SAP Field Service Management, (Version: 1.1.0): Service Cateogry to Problem type, Service Technician team to Region mapping nodes. 9. Replicate Functional Location to SAP Field Service Management, (Version: 1.0.0): New integration flow to replication Functional Location from C4C to SAP Field Service Management. 10. Replicate Contact Person Relationship from SAP Field Service Management, (Version: 1.1.0): Contact Person Deletion in Field Service Management will delete the Contact Person Relationship in SAP C4C. 11. Replicate Employee to SAP Field Service Management, (Version: 1.3.0): All Org Assignments of the employee in SAP C4C will be replicated as Regions of the People in Field Service Management. ****************************************************************************************************************************** 12th June, 2020 2005 release 1. Replicate Employee to SAP Field Service Management, (Version: 1.3.1): Fixed a bug which prevented replication of employees with multiple org assignments 2. Replicate Service Call from SAP Field Service Management, (Version: 1.4.1): Fixed bug related to Resolution field mapping to Text collection. ****************************************************************************************************************************** 5th July, 2020 2005 release 1. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.2): Fixed a bug related to contact person BP replication to FSM, upon making C4C odata query, because of which duplicate contacts were getting created in FSM if the contact had any BP relationships in C4C other than Contact (BUR001) ****************************************************************************************************************************** 27th July, 2020 2008 release 1. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.3): Fixed a bug related to phone number replication of Business Partner. 2. Replicate Attachments to Field Service Management, (Version: 1.0.1): Introduced configurable parameter for the message body size from C4C. 3. Replicate Attachments from Field Service Management, (Version: 1.0.2): Introduced configurable parameter for the max time out towards C4C connection. 4. Replicate Checklist Template from SAP Field Service Management, (Version: 1.0.0): New iflow for replicating Smartforms (Checklist) templates from FSM to C4C. 5. Confirm Checklist Template Replication to SAP Field Service Management, (Version: 1.0.0): New iflow for Confirmation of replication of Smartforms templates. 6. Replicate Checklist Instance from SAP Field Service Management, (Version: 1.0.0): New iflow for replicating Smartforms (Checklist) instances from FSM to C4C. 7. Confirm Checklist Instance Replication to SAP Field Service Management, (Version: 1.0.0): New iflow for Confirmation of replication of Smartforms instances. 8. Replicate Service Call from SAP Field Service Management, (Version: 1.5.0): Technician Time Zone mapped of the Time Entries created in FSM, Expense replication as line item of the Service Ticket. 9. Value Mapping for SAP Field Service Management, (Version: 1.2.0): Time Zones value mapping. Mandatory to deploy before using "Replicate Service Call from SAP Field Service Management, (Version: 1.5.0)" 10. Replicate Product to Field Service Management, (Version: 1.2.2): Fixed a bug relation to the Products' multi-language descriptions replicated as translations to FSM Item. ******************************************************************************************************************************************** 11th August, 2020 2008 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.5.1): FSM Time Efforts spanning over two days, are now split into two Time Entries in C4C. Earlier such messages used to fail in C4C with error "End time should be greater than or equal to Start time", as End date used to be next day of the Start date. ****************************************************************************************************************************** 26th August, 2020 2008 release 1. Replicate Material Stock to SAP Field Service Management, (Version: 1.0.4): Parameterized timeout property in HTTP adapters. ****************************************************************************************************************************** 11th September, 2020 2008 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.5.2): Bug fix related to T&M approval replication to C4C in certain scenarios, Improvement in T&M approval replication to minimize the messages failing/in-wait in C4C because of object locking 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.3.1): C4C Address's House number to Street number replication bug ****************************************************************************************************************************** 30th September, 2020 2008 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.5.3): message header's creation Date time is generated in CPI now rather then mapped from FSM field (sometimes had format issue), Bug - Expense replication to C4C was failing when only internal amount is entered and external amount is not. ****************************************************************************************************************************** 26th October, 2020 2011 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.6.0): Attachment replication of Expense object, Service Call code persisted in C4C BTD reference now, Stock Transfer object replication as C4C Ticket line item, Advance Shipment scenario supported 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.0): Advance Shipment scenario supported, Service Call code persisted in C4C BTD reference now, Main product and ibase skill replication also supported 3. Replicate Attachments to SAP Field Service Management, (Version: 1.0.2): Bug fix for scenario of intial load of multiple tickets with attachments. 4. Replicate Attachments from SAP Field Service Management, (Version: 1.0.3): Big fix: Attachment replication to C4C when Service call with attachment is synced at once from FSM mobile. 5. Confirm Service Call Replication to SAP Field Service Management, (Version: 1.0.2): Service Call code persisted in C4C BTD reference now 6. Replicate Product to SAP Field Service Management, (Version: 1.2.3): Configuration parameter provided for the Default language code for the product name. ****************************************************************************************************************************** 2nd December, 2020 2011 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.6.1): Bug fix for the replication of actual dates at line item. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.1): Bug fix: Missing header data in case iflow log level is NONE. 3. Replicate Functional Location to SAP Field Service Management, (Version: 1.0.1): Fix: Configuration provided for the client certificate upload. ****************************************************************************************************************************** 23rd December, 2020 2011 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.6.2): Bug fix for the Remarks replication of T&M's as internal notes 2. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.4): Optional value mapping in CPI for the Title field of Contact Person BP ****************************************************************************************************************************** 26th January, 2021 2102 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.7.0): Showing FSM Activity ID in the C4C ticket's attachment description, Delta change based replication to C4C i.e. not replication the complete payload rather only the changed fields to C4C, Implementation to support the Full sync feature of Service Call from FSM to C4C, Enabling tracking feature of a message using FSM x-request-id in CPI and C4C. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.2): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 3. Confirm Service Call Replication to SAP Field Service Management, (Version: 1.0.3): Enabling tracking feature of a message using C4C message ID in CPI and FSM, Performance improvement related to FSM confirmation API. 4. Replicate Checklist Instance from SAP Field Service Management, (Version: 1.1.0): Fix to handle the replication of special characters like German umlaut characters, Fix of replication failure when object picker is not filled in the template, new implemenation support for the inclusion of Series Index in the Series instances. 5. Replicate Checklist Template from SAP Field Service Management, (Version: 1.0.1): Fix to handle the replication of special characters like German umlaut characters. 6. Confirm Checklist Instance Replication to SAP Field Service Management, (Version: 1.0.1): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 7. Confirm Checklist Template Replication to SAP Field Service Management, (Version: 1.0.1): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 8. Replicate Attachments from SAP Field Service Management, (Version: 1.0.4): Showing FSM Activity ID in the C4C ticket's attachment description, Enabling tracking feature of a message using FSM x-request-id in CPI and C4C. 9. Confirm Attachment Replication to SAP Field Service Management, (Version: 1.0.2): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 10. Replicate Attachments to SAP Field Service Management, (Version: 1.0.3): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 11. Replicate Functional Location to SAP Field Service Management, (Version: 1.0.2): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 12. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.5): Fix for an issue where contact replication to FSM fails if the name contains character ". 13. Replicate Contact Person Relationship from SAP Field Service Management, (Version: 1.1.1): Including changes to use value mapping for the Title field, if maintained in CPI, Enabling tracking feature of a message using FSM x-request-id in CPI and C4C. 14. Confirm Contact Relationship Replication to SAP Field Service Management, (Version: 1.0.1): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 15. Replicate Contact Person Relationship to SAP Field Service Management, (Version: 1.1.4): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 16. Replicate Employee to SAP Field Service Management, (Version: 1.3.2): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 17. Replicate Product to SAP Field Service Management, (Version: 1.2.4): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 18. Replicate Registered Product to SAP Field Service Management, (Version: 1.3.1): Enabling tracking feature of a message using C4C message ID in CPI and FSM. 19. Replicate Material Stock to SAP Field Service Management, (Version: 1.0.5): Introduced parallel calls to handle bulk replication of Item warehouse levels. 20. Value mapping for SAP Field Service Management, (Version: 1.3.0): Value mapping placeholder for the Contact BP FormOfAddressCode/ Title field. ****************************************************************************************************************************** 5th February, 2021 2102 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.3): Bug fix: Service Technician team replication to Region was not happening if more than one activity created at a time. 2. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.6): Improvement in Addresses and Skills deletion logic which was causing major performance issues in FSM. 3. Replicate Employee to SAP Field Service Management, (Version: 1.3.3): Improvement in Skills deletion logic which was causing major performance issues in FSM. 4. Replicate Product to SAP Field Service Management, (Version: 1.2.5): Improvement in Skills deletion logic which was causing major performance issues in FSM. 5. Replicate Registered Product to SAP Field Service Management, (Version: 1.3.2): Improvement in Skills deletion logic which was causing major performance issues in FSM. ****************************************************************************************************************************** 16th March, 2021 2102 release 1. Replicate Product to SAP Field Service Management, (Version: 1.2.6): Included value map for the description's language code mapping 2. Value mapping for SAP Field Service Management, (Version: 1.4.0): Value mapping for the Product description's language code ****************************************************************************************************************************** 23rd April, 2021 2105 release 1. Replicate Product to SAP Field Service Management, (Version: 1.2.7): Implementation for replication of UOM's description based on configured language code 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.4): Fix for a minor bug, replication fails if dates are not maintained at Ticket level ****************************************************************************************************************************** 12th May, 2021 2105 release 1. Replicate Product to SAP Field Service Management, (Version: 1.2.8): Fix: For replication of UOM's description based on configured language code 2. Replicate Service Call from SAP Field Service Management, (Version: 1.7.1): Fix: If UoM used at Service line item is different than hours then it is getting changed leading to incorrect planned duration. ****************************************************************************************************************************** 18th May, 2021 2105 release 1. Replicate Checklist Instance from SAP Field Service Management, (Version: 1.1.1): Workaround fix: If answer to any question is entered in more than 256 characters then replication fails, hence trimmed in CPI. ****************************************************************************************************************************** 30th June, 2021 2105 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.7.2): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.5): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 3. Confirm Service Call Replication to SAP Field Service Management, (Version: 1.1.0): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 4. Replicate Checklist Instance from SAP Field Service Management, (Version: 1.1.2): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time, Fix on missing object picker replication. 5. Replicate Checklist Template from SAP Field Service Management, (Version: 1.0.2): Workaround fix: If Description of any element is more than 256 characters then replication fails, hence trimmed in CPI. Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 6. Confirm Attachment Replication to SAP Field Service Management, (Version: 1.0.3): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 7. Replicate Attachments to SAP Field Service Management, (Version: 1.0.4): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 8. Replicate Functional Location to SAP Field Service Management, (Version: 1.0.3): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 9. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.7): Fix on wrong name mapping when Customer and Individual customer replication happens in same message, Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 10. Replicate Registered Product to SAP Field Service Management, (Version: 1.3.3): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 11. Replicate Skills to SAP Field Service Management, (Version: 1.0.2): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. ****************************************************************************************************************************** 5th July, 2021 2105 release 1. Replicate Employee to SAP Field Service Management, (Version: 1.3.4): Fix on rare case of inconsistent data mapping when multiple messages are replicating at same time. 2. Replicate Attachments to SAP Field Service Management, (Version: 1.0.5): A bug fix on previous version 1.0.4. ****************************************************************************************************************************** 14th July, 2021 2105 release 1. Replicate Checklist Instance from SAP Field Service Management, (Version: 1.1.3): Fix: replication failure when checklist instance in automatically closed using Business Rule. ****************************************************************************************************************************** 12th August, 2021 2108 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.7.3): Bug Fix: Line item Product unit of measure overwriting issue fix. ****************************************************************************************************************************** 2nd November, 2021 2108 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.6): Enabling configuration for user role at Sender adapter. ****************************************************************************************************************************** 26th November, 2021 2108 release 1. Confirm Service Call Replication to SAP Field Service Management, (Version: 1.2.0): Enabled support for iflow extensibity. 2. Replicate Service Call from SAP Field Service Management, (Version: 1.7.4): Changes done to support full sync of Service Call's Stock Transfer. To be enabled from FSM side later. ****************************************************************************************************************************** 10th December, 2021 2108 release 1. Replicate Registered Product to SAP Field Service Management, (Version: 1.3.4): Bug Fix: Skill mapping issue fix. ****************************************************************************************************************************** 16th March, 2022 2202 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.7): Bug Fix: Fix issue where confirmation message to C4C was having same message ID as of the outbound message ****************************************************************************************************************************** 25th March, 2022 2202 release 1. Replicate Attachments to SAP Field Service Management, (Version: 1.0.6): Providing configurable parameter for the message body size limit from C4C to CPI, SOAP sender adaptor. ****************************************************************************************************************************** 20th April, 2022 2205 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.8): Provided configurable parameter for the FSM http endpoint time out. 2. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.8): Provided configurable parameter to introduce a delay in Contact BPs replication to avoid concurrent update issue in FSM with the BP relationship message sent from C4C. 3. Replicate Attachments to SAP Field Service Management, (Version: 1.0.7): Bug Fix: Fix issue where confirmation message to C4C was having same message ID as of the outbound message ****************************************************************************************************************************** 25th May, 2022 2205 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.4.9): Fix bug related to Region field replication in FSM activity in a scenario where because of some error the first replication of the ticket failed upon releasing the Ticket to FSM. ****************************************************************************************************************************** 27th July, 2022 2208 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.7.5): Supporting unassiging and reassigning of a FSM activity with updates to the same FSM activity, Replication failure for Full sync when contact data is not present in Service Call. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.5.0): Service item deleted in C4C will now cancel the corresponding FSM activity. ****************************************************************************************************************************** 29th August, 2022 2208 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.8.0): Support for Full sync of Attachments' of Service Ticket from FSM to C4C. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.5.1): Fix for client certificate at the SOAP sender adapter. 3. Replicate Skills to SAP Field Service Management, (Version: 1.1.0): Enable support for customer extensibility using extension iflow. ****************************************************************************************************************************** 20th September, 2022 2208 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.5.2): Enhancement to query FSM before creating or updating Service Call in FSM. Will avoid "doesn't have a unique external Id" errors. ****************************************************************************************************************************** 3rd November, 2022 2211 release 1. Replicate Service Ticket to SAP Field Service Management, (Version: 1.5.3): Fix on replication of special characters (example Ö) in the Ticket subject or description. 2. Replicate Service Call from SAP Field Service Management, (Version: 1.8.1): Fix on attachment replication issue happening on release of FSM activity or Approval of Expense, which are having attachments. ****************************************************************************************************************************** 5th April, 2023 2302 release 1. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.9): Fix - Contact replication, duplicate combination relationships when contact and account also have sales org based relationships.