Changelog - SAP Service Cloud Integration with SAP Field Service Management This is the first Customer release i.e. in 1908. ************************************************************************************************************************ 2nd August, 2019 1908 1. Sender adapter side made configurable by using parameter externalization in all the iflows. 2. Configuration guide url updated. ************************************************************************************************************************ 6th September, 2019 1908 1. iflow - Replicate Business Partner from SAP C4C to SAP FSM, (Version: 1.0.1) Fix: Incident 494168 / 2019, Contact API http 400 error 2. iflow - Replicate Ticket from SAP C4C to SAP FSM,(Version: 1.0.1) Fix: Incident 482495 / 2019, Ticket and item description language code filter removed ************************************************************************************************************************ 1st November, 2019 1911 release 1. Replicate Ticket from SAP C4C to SAP FSM, (Version: 1.1.0) : Skill assignment replication. 2. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.0) : 1908 Ticket replication limitations solved: Activity closed in FSM gets closed in C4C without waiting for T&M approval, Cancelled activity in FSM will be set to Not relevant status in C4C, Activity actual start and end date replication to the C4C line item. Summary PDF attachment replication from FSM to C4C on completion of Activity. 3. Replicate Business Partner from SAP C4C to SAP FSM, (Version: 1.1.0) : Skill assignment replication. 4. Replicate Registered Product from SAP C4C to SAP FSM, (Version: 1.1.0) Skill assignment replication. 5. Replicate Product from SAP C4C to SAP FSM, (Version: 1.1.0) Skill assignment replication, Replicate ERP ID of the product to FSM Item ID. 6. Replicate Employee from SAP C4C to SAP FSM, (Version: 1.1.0) Skill assignment replication, Replicate ERP ID of the Employee to FSM Person Code. 7. Replicate Skills from SAP C4C to SAP FSM, (Version: 1.0.0) New iflow published to replicate Skill master data from C4C to FSM. 8. Replicate Product Category Hierarchy from SAP C4C to SAP FSM, (Version: 1.0.0) New iflow published to replicate Product Category Hierarchy from C4C to create Item Group in FSM. 9. Replicate Stock from SAP ERP to SAP FSM, (Version: 1.0.0) New iflow published to replicate Material Stock information from ERP to FSM. ************************************************************************************************************************ 4th November , 2019 1911 1. Replicate Stock from SAP ERP or SAP S4HANA on-premise to SAP FSM (1.0.1) Renamed iflow to indicate the support of Stock Replication from SAP S4HANA to FSM 2. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.1) : Fix provided for a FSM API deployed change where a new activity.confirmed event is also sent to CPI. ************************************************************************************************************************ 10th December, 2019 1911 1. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.2) : (Still has Bug with Service call creation replication) Service call creation from mobile app without default activity - now instant replication. Ticket end date calculation fix, occurred if the ticket start time is between 12:00:00 UTC to 12:59:59 UTC. ************************************************************************************************************************ 10th December, 2019 1911 1. Replicate Ticket from SAP FSM to SAP C4C, (Version: 1.1.3) : Service call creation from mobile app without default activity - now instant replication. Ticket end date calculation fix, occurred if the ticket start time is between 12:00:00 UTC to 12:59:59 UTC. ************************************************************************************************************************ 30th January, 2020 2002 release 1. Replicate Service Call from Field Service Management, (Version: 1.3.0): ealier named - Replicate Ticket from SAP FSM to SAP C4C. Extensibility enabled for Ticket header and line items, Activity internal notes mapped, T&M's are replicated to C4C as soon as they are approved irrespective of the FSM activity status. Attachment replication: till version 1.1.3, Summary checkout report PDF was replicating via this iflow. Now it has been moved to the new iflow and this iflow is used only in a certain scenario for attachment replication, i.e. when attachments of an first time released activity has to be replicated. 2. Replicate Service Ticket to Field Service Management, (Version: 1.2.0): ealier named - Replicate Ticket from SAP C4C to SAP FSM. Extensibility enabled for Ticket header and line items, Activity internal notes mapped. 3. Replicate Business Partner to Field Service Management, (Version: 1.2.0): ealier named - Replicate Business Partner from SAP C4C to SAP FSM. Extensibility enabled for Customer master data, To replicate descpriptions based on language code. 4. Replicate Contact Person Relationship to Field Service Management, (Version: 1.1.0): ealier named - Replicate Contact Person Relationship from SAP C4C to SAP FSM: Extensibility enabled for contact person relationship data. 5. Replicate Employee to Field Service Management, (Version: 1.2.0): ealier named - Replicate Employee from SAP C4C to SAP FSM. Extensibility enabled. 6. Replicate Product to Field Service Management, (Version: 1.2.0): ealier named - Replicate Product from SAP C4C to SAP FSM. Extensibility enabled for Employee data, To replicate descpriptions based on language code. 7. Replicate Registered Product to Field Service Management, (Version: 1.2.0): ealier named - Replicate Registered Product from SAP C4C to SAP FSM. Extensibility enabled for Employee data, To replicate descpriptions based on language code. 8. Confirm Service Call Replication to Field Service Management, (Version: 1.0.1): ealier named - Confirm Ticket replication from SAP C4C. integration flow name changed as per the product guidelines. 9. Replicate Material Stock to Field Service Management, (Version: 1.0.2): ealier named - Replicate Stock from SAP ERP or SAP S4HANA on-premise to SAP FSM. integration flow name changed as per the product guidelines. 10. Replicate Product Category Hierarchy to Field Service Management, (Version: 1.0.1): ealier named - Replicate Product Category Hierarchy from SAP C4C to SAP FSM. integration flow name changed as per the product guidelines. 11. Replicate Skills to Field Service Management, (Version: 1.0.1): ealier named - Replicate Skills from SAP C4C to SAP FSM. integration flow name changed as per the product guidelines. 12. Replicate Attachments from Field Service Management, (Version: 1.0.0): New iflow for attachment replication of Service call and activities. 13. Confirm Attachment Replication to Field Service Management, (Version: 1.0.0): New iflow for sending confirmation of attachment replication to FSM. 14. Replicate Attachments to Field Service Management, (Version: 1.0.0): New iflow for attachment replication of Service Ticket and Registered Product. 15. Replicate Contact Person Relationship from Field Service Management, (Version: 1.0.0): New iflow for Contact person replication from FSM to Service Cloud. 16. Confirm Contact Relationship Replication to Field Service Management, (Version: 1.0.0): New iflow for Confirmation of Contact person replication from FSM. 17. Value mapping for Field Service Management, (Version: 1.0.0): Value mapping introduced for the package. ************************************************************************************************************************ 25th February, 2020 2002 release 1. Replicate Service Call from Field Service Management, (Version: 1.3.1): Service Ticket line item - Subject field 40 char restriction. Messages were failing in inbound if more than 40 char. ************************************************************************************************************************ 23rd March, 2020 1. Replicate Material Stock to Field Service Management , (Version: 1.0.3) Stock Replication was failing because of leading zeroes for Employees were considered. Now the issue is fixed. 2. Replicate Registered Product to Field Service Management, (Version: 1.2.1): Fixed a bug related to iflow extensibility concept. 3. Replicate Contact Person Relationship to Field Service Management, (Version: 1.1.1): Fixed a bug related to iflow extensibility concept. ************************************************************************************************************************ 3rd April, 2020 1. Replicate Contact Person Relationship to Field Service Management, (Version: 1.1.2): Fixed a bug related to iflow extensibility concept. ************************************************************************************************************************ 17th April, 2020 2005 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.4.0): Skill association replication enabled, Problem Type to Service Cateogory field mapping enhances to support multiple C4C Category catalog versions. 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.3.0): Service Cateogory to Problem Type field mapping enhances to support multiple C4C Category catalog versions. Service Technician Team/ Service and Support Team will be replicated as Regions for Activities. 3. Replicate Attachments from SAP Field Service Management, (Version: 1.0.1): Techincal change: to send a ignored response to the messages which are not processed towards C4C. 4. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.1): Techincal change: best practise for iflow extensibility. 5. Replicate Contact Person Relationship to SAP Field Service Management, (Version: 1.1.3): Techincal change: best practise for iflow extensibility. 6. Replicate Product to SAP Field Service Management, (Version: 1.2.1): Techincal change: best practise for iflow extensibility. 7. Replicate Registered Product to SAP Field Service Management, (Version: 1.3.0): Changes done to use Functional Location replication to SAP Field Service Management. 8. Value Mapping for SAP Field Service Management, (Version: 1.1.0): Service Cateogry to Problem type, Service Technician team to Region mapping nodes. 9. Replicate Functional Location to SAP Field Service Management, (Version: 1.0.0): New integration flow to replication Functional Location from C4C to SAP Field Service Management. 10. Replicate Contact Person Relationship from SAP Field Service Management, (Version: 1.1.0): Contact Person Deletion in Field Service Management will delete the Contact Person Relationship in SAP C4C. 11. Replicate Employee to SAP Field Service Management, (Version: 1.3.0): All Org Assignments of the employee in SAP C4C will be replicated as Regions of the People in Field Service Management. ****************************************************************************************************************************** 12th June, 2020 2005 release 1. Replicate Employee to SAP Field Service Management, (Version: 1.3.1): Fixed a bug which prevented replication of employees with multiple org assignments 2. Replicate Service Call from SAP Field Service Management, (Version: 1.4.1): Fixed bug related to Resolution field mapping to Text collection. ****************************************************************************************************************************** 5th July, 2020 2005 release 1. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.2): Fixed a bug related to contact person BP replication to FSM, upon making C4C odata query, because of which duplicate contacts were getting created in FSM if the contact had any BP relationships in C4C other than Contact (BUR001) ****************************************************************************************************************************** 27th July, 2020 2008 release 1. Replicate Business Partner to SAP Field Service Management, (Version: 1.2.3): Fixed a bug related to phone number replication of Business Partner. 2. Replicate Attachments to Field Service Management, (Version: 1.0.1): Introduced configurable parameter for the message body size from C4C. 3. Replicate Attachments from Field Service Management, (Version: 1.0.2): Introduced configurable parameter for the max time out towards C4C connection. 4. Replicate Checklist Template from SAP Field Service Management, (Version: 1.0.0): New iflow for replicating Smartforms (Checklist) templates from FSM to C4C. 5. Confirm Checklist Template Replication to SAP Field Service Management, (Version: 1.0.0): New iflow for Confirmation of replication of Smartforms templates. 6. Replicate Checklist Instance from SAP Field Service Management, (Version: 1.0.0): New iflow for replicating Smartforms (Checklist) instances from FSM to C4C. 7. Confirm Checklist Instance Replication to SAP Field Service Management, (Version: 1.0.0): New iflow for Confirmation of replication of Smartforms instances. 8. Replicate Service Call from SAP Field Service Management, (Version: 1.5.0): Technician Time Zone mapped of the Time Entries created in FSM, Expense replication as line item of the Service Ticket. 9. Value Mapping for SAP Field Service Management, (Version: 1.2.0): Time Zones value mapping. Mandatory to deploy before using "Replicate Service Call from SAP Field Service Management, (Version: 1.5.0)" 10. Replicate Product to Field Service Management, (Version: 1.2.2): Fixed a bug relation to the Products' multi-language descriptions replicated as translations to FSM Item. ******************************************************************************************************************************************** 11th August, 2020 2008 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.5.1): FSM Time Efforts spanning over two days, are now split into two Time Entries in C4C. Earlier such messages used to fail in C4C with error "End time should be greater than or equal to Start time", as End date used to be next day of the Start date. ****************************************************************************************************************************** 26th August, 2020 2008 release 1. Replicate Material Stock to SAP Field Service Managementt, (Version: 1.0.4): Parameterized timeout property in HTTP adapters. ****************************************************************************************************************************** 11th September, 2020 2008 release 1. Replicate Service Call from SAP Field Service Management, (Version: 1.5.2): Bug fix related to T&M approval replication to C4C in certain scenarios, Improvement in T&M approval replication to minimize the messages failing/in-wait in C4C because of object locking 2. Replicate Service Ticket to SAP Field Service Management, (Version: 1.3.1): C4C Address's House number to Street number replication bug